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Orders should be sent to orders.uk@aluk.com. Using the shared inbox ensures faster processing and tracking.
Lead times vary by product range:Colour Plus: ~5 working daysElements: ~10 working daysStandard profiles: 15–20 days
Yes, the minimum order value is £1,000. Orders below this may incur a £100 charge.
All technical documents, manuals, and guides are available in the Customer Portal.
Yes, we provide full LogiKal integration, support sessions, and processing guides.
You can contact our Technical Team via technical.uk@aluk.com or call 01291 639739.
Yes, through the AluK Academy. We offer fabrication, installation, and compliance training.
Yes, all courses are GQA certified.
Yes, onsite training can be arranged on request.
You’ll find pricing, technical docs, marketing materials, forms, and LogiKal resources.
Yes, via the Marketing Hub in the portal.
Printed materials are free (subject to limits), with orders fulfilled twice weekly.
Yes, you will be assigned an Area Sales Manager plus support from Customer Services.
Yes, we provide marketing support, case studies, PR, and showroom materials.
Contact pladmin.uk@aluk.com for all billing and payment queries.
Statements are typically issued monthly.
All products meet Qualicoat standards and are produced using approved applicators.
Refer to the Quality Acceptance Criteria document included in your onboarding pack.
